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  • Why Customer Service Always Matters – Even in Manufacturing 

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    Everyone knows that customer service is huge in retail and hospitality. It’s essential in the financial and healthcare realms too. But manufacturing? Yes, customer service matters in manufacturing.  It’s time all industries recognize the need to prepare and train their people for first-rate customer service via an established plan with a concentrated focus on servicing…

  • Millennials in Manufacturing

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    Part III- Engagement and Development You’ve succeeded in bringing a number of Millennial employees on board. YAY for you. Good job. The beginning of a trend, you hope, to entice more of this techy generation to join your company’s ranks. But don’t spend too much time patting yourself on the back. It’s time to kick…

  • Millennials in Manufacturing

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    Part II – How to Attract Them The future of the manufacturing industry rests on attracting Millennials, and the generations that follow them, to this sector is so vital to our economy. And that will require getting to know who they are. Discovering what makes them tick and understanding the motivations and passions that drive…

  • Millennials in Manufacturing

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    Part I – Why Manufacturing Needs Them With Baby Boomers exiting the workforce at a rate of roughly 10,000 a day, coupled with the dilemma of how to interest the younger generations in manufacturing jobs, the challenge to find talent and to prevent worker shortages has and will continue to grow. The bottom line is…

  • How to Stop Your Workforce from Seeking Greener Pastures

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    Want to keep intact the top-notch team you’ve labored to put together? (That’s a rhetorical question.) Of course, you want to keep them! On your team and not working for your competitor. “Here’s a radical concept,” says Sarah Patterson. “Treat your employees as well as you do your best customers, and your business will reap…

  • Beating the Holiday/End-of-Year Rush

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    The wild and crazy, one hundred days of summer have given way to the anticipation of autumn. You’ve felt the crispness in the morning air of late, a sure sign that fall will soon be upon us. Followed in short order by the holiday season. Brace yourself – Christmas is less than one hundred days…

  • Celebrate Labor Day

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    Traditionally celebrated on the first Monday of September, Labor Day commemorates the social and economic achievements of the American worker. This federal holiday pays tribute to contributions workers have made to the strength, prosperity, and well-being of our country. While many folks associate Labor Day with the unofficial end of summer, it actually honors working…

  • What Employees Want: Part III – To be Treated Like Human Beings

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    Our data-driven society puts a lot of stock in the numbers, in technology, and the sciences. Yet, our greatest resource by far is our workforce, made up not of numbers or equations, but rather human beings. People with an array of qualities, who are driven by differing passions and skills and needs. People are not…

  • What Want: Part II – To be Valued Employees 

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    Encouraging success for your employees is enhanced when you instill a sense of value. What constitutes feeling valued? For your employees, it’s when: Management notices their hard work. Their extra efforts are met with sincere appreciation. Their worth to the company is secure, eliminating the fear of being replaced. They feel a part of the…

  • What Employees Want:  Part I – To be Successful

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    Question:  What are three things every employee wants from his/her job? Hands shoot up across the workforce, among employees and management staff alike. Arms wave from bodies bouncing on their toes. “Oh, oh, I know! I know!” The answer: To be successful, to be valued, to be treated like a human being. Knowing smiles and…